Privacy Policy

1. Introduction

Livvo ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal data when you use our platform for finding flatshares, connecting with flatmates, and related services. Livvo is operated for users in the European Union and elsewhere. By using Livvo, you agree to this Privacy Policy.

2. Data We Collect

We collect information you provide directly and data generated through your use of our services:

• Account data: Email address, password (stored securely hashed), and verification codes when you sign up or log in.
• Flatmate profiles: Name, city, move-in date, budget, lifestyle (student/intern/nomad), nationality, bio, lifestyle preferences, and optional profile photo.
• Landlord & property data: Name, email, property details (photos, price, location, availability), and identity documents when listing a property.
• Waitlist: Email address when you join our early-access waitlist.
• Communications: Messages and inquiries sent through our platform.
• Technical data: IP address, browser type, device information, and usage data (e.g. pages visited) for security and improving our service.

3. How We Use Your Data

We use your data to:

• Provide and improve our flatshare and flatmate matching services
• Verify your identity and eligibility (e.g. student or intern status)
• Connect you with compatible flatmates or tenants based on your preferences
• Send important updates, service notifications, and (with your consent) marketing emails
• Respond to your requests and support inquiries
• Ensure security, prevent fraud, and comply with legal obligations
• Analyse usage to improve our platform and user experience

4. Sharing Your Data

We may share your data only when necessary:

• With other users: Profile information (e.g. flatmate profiles) is visible to other users as required for matching and connection features.
• With service providers: Trusted partners who help us operate our platform (hosting, analytics, email delivery) under strict confidentiality.
• For legal reasons: When required by law, regulation, or to protect our rights and safety.

We do not sell your personal data to third parties.

5. Legal Basis (GDPR)

For users in the EU/EEA, we process your data based on:

• Contract: To perform our services and honour agreements with you.
• Legitimate interests: To operate, secure and improve our platform.
• Consent: Where we ask for explicit consent (e.g. marketing emails, optional profile photos).
• Legal obligation: When we must comply with laws.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Restrict or object to certain processing
• Data portability — receive your data in a common format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority in your country

To exercise these rights, contact us at the email below. We will respond within one month.

7. Data Retention

We retain your data only as long as needed for the purposes described, or as required by law. Account and profile data are kept while your account is active. After account deletion, we may retain certain data (e.g. anonymised analytics or legal records) for a limited period.

8. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and improve our service. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

9. Security

We use appropriate technical and organisational measures to protect your data, including encryption, access controls, and secure hosting. No method of transmission over the internet is 100% secure, but we are committed to safeguarding your information.

10. Children

Livvo is not intended for users under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

11. Changes

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform. The "Last updated" date at the top reflects the latest version.